• To use OAR, do I need to turn off pop-up blockers?

OAR uses pop-up windows for some functions. While you are using OAR, we recommend that you turn off any pop-up blockers for the OAR site only – not for all sites.

• What are pop-ups? What is a pop-up blocker?

Pop-ups are screens that come up automatically when you are surfing the internet. You may go to one web page and an ad opens up on another page. Pop-ups are often the product of spyware. However, when you click on a link to intentionally open a web page in a new window, you are requesting a wanted popup.

Pop-up blockers block pop-up windows. Most people don't know that they have one or more popup-blockers on their computer because these programs are often anonymously included with other programs and even Windows updates.

The problem with most popup-blockers is that they interfere with wanted pop-ups as well as unwanted pop-ups.

• How do I turn off pop-up blockers?

First you have to find them. Pop-up blockers can be included with AOL, Earthlink, Yahoo, Google, Windows Explorer, McAfee, Symantec, and many other products. We regret that we cannot include instructions for all of these products.

Example: You can turn off the Internet Explorer pop-up blocker as shown below.

Internet Explorer

If you have access to technical staff, you may wish to refer questions about pop-up blockers to them.

• I am not able to view an attachment for my application. Why?

It may be that you have a pop-up blocker turned on. Please see the FAQ items about pop-up blockers.

• Will I lose my data if my web session times out?

If a web page times out, then any data on that page that has not already been saved will be lost. The page must be free from errors in order to tab foreword.  Data is automatically saved whenever you click on a button, tab, or link within the OAR website. Application data is not saved if you click on a button related solely to the browser.

• When I’m entering an application, why doesn’t OAR let me move back and forth between tabs?

OAR validates the data associated with each tab. All of the edits for a given tab must be complete and valid before OAR will let you move to another tab.

• Can I submit my OAR application electronically and then pay by hard-copy check?

No, this is not allowed.

• Can I print my OAR application and mail it?

No. OAR applications must be submitted electronically. Hard copy applications are no longer accepted.

• Why do some of my older applications no longer appear on the “My Applications” screen?

When OAR applications reach a certain age, OAR no longer displays them. The aging depends upon the status of the application. At this time, applications with a “Returned” status remain in “My Applications” for 30 days. Applications with an “Assigned” status remain for 30 days.

• If I am an agent completing an application, why do I need to provide the employer’s email address?

A valid email address must be provided for a designation letter of assignment letter to be sent.

• Do I have to register to use the premium calculator?

No, you do not have to register to use the premium calculator. Anyone can use it at any time. The premium calculator is not tied to an application.

• Does OAR use rounding during premium calculation?

OAR rounds to the closest dollar when computing the amounts that appear in the premium column.

• Can I use the “Back” button to return to a previous OAR screen?

We recommend against using the browser “Back” button. Using the “Back” button may interfere with OAR functions. We recommend that you use OAR navigation features (such as buttons, links, and tabs) to navigate through OAR.

• Why do I need to provide my mailing address zip code when I make an electronic check payment?

When you make a payment via OAR, you are accessing the US Bank system. US Bank uses the zip code to authenticate you as a customer. The bank verifies the zip code that you enter against the zip code that OAR passes. If the zip codes do not match, then you are not allowed to continue with the payment.

• Can an agent provide the employer’s account?

      Yes, an agent can make payment using either the employer’s or the agent’s payment information.

• After logging into OAR, On the ‘My Applications’ screen, when I click in the ‘Operations Key’ box in the upper left of the screen, nothing happens. Is it broken?

The ‘Operations Key’ grid is just a legend to explain the meaning of the icons. Icons below this grid (listed on the lower right of the screen) are indeed clickable (linked). Actions possible include: Edit Application, Delete Application, View Application & Components, Make Premium Payment, and Create New Version.

• In Section I (Business Information), can I select ‘Sole Proprietor’ as my legal status if I am a Limited Liability Company (LLC)?

No, you must select ‘Limited Liability Co.' as your Legal Status.

• How do I get a signature in Section VI (13. Applicant certification or 14. Producer certification) or Employee Leasing supplemental application or Truckers supplimental application Boxes?

These are ‘electronic signatures’. Simply type the name into the boxes.

• What types of file attachments are allowed?

The following file types are acceptable: .doc, .txt, .pdf, .jpg, .jpeg, .gif, .tif, and .bmp.

• Why did I not receive confirmation of my payment via email?

Please check your spam folder. The message might have been routed there by your email server.

• Do I have to Re-register for the OAR site?

Yes, the OAR site is new and requires all agents, brokers and employers to register for the new site. Please see https://www.njcrib.com/circulars/AdvisoryBulletin46.pdf for further questions.

• Can I Print the application?

Yes, the application must be complete and free from errors.  Once the application has been completed and you are on the "Attachments/Submit" tab, clicking the "View & Submit" button will direct you to a new page and generate a PDF with the completed application. The PDF allows the user to print or save the application on your local hard drive.

Once here you can either "Submit Application" or "Cancel Application", the data has been saved. Note: Once you have submitted the application, you will not be allowed to change it.

• What are the payment options?

NJ Only accepts Electronic Check from the Employer's bank account or an Electronic Check from the Agency or an Electronic check from an authorized third party.

• What browser is recommended for this application?

We recommend that you use Google Chrome.

• What is My Account?

The “My Account” link is available on the green menu bar across all web pages. The link is an option that allows users to navigate to the areas for Edit Profile and Change Password.

• What are OAR Administrators?

The system uses three roles having administrative rights for data maintenance, and the roles are mutually exclusive. The administrative roles are: Primary Administrator, Secondary Administrator and Local Administrator. There can only be one Primary Administrator at any given time, but more than one Secondary or Local Administrator. The OAR Manual provides an extended explanation of the administration roles.